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Privacy Policy

Brunswick Health Privacy Policy

Brunswick Health values your privacy and will use every reasonable endeavour to keep your personal and medical information safe.

What this privacy policy is about

This privacy policy governs the way Brunswick Health manages any personal and medical information collected by us about you. 

Your consent to our privacy policy

By providing to Brunswick Health your personal information that identifies you,  you agree to Brunswick Health’s collection and use of your personal information about you.

What is health information?

Health information is any information about your health or a disability collected while you are receiving health services. Brunswick Health will not disclose any health information to any entity or third party without your written consent. The only exception is when Brunswick Health is required to comply with valid legal requirements such as (but not exclusive to) subpoenas or court orders.

You can withdraw your consent to a Brunswick Health provider collecting your health information, however, this may impact on our provider’s ability to provide you with their services.

What is personal information?

Personal information is information or an opinion, that identifies an individual or is sufficient to allow you to work out the identity of an individual and can be in any form (for example, in hard copy or electronic form).

Kinds of personal information that we collect via our website

The types of personal information that Brunswick Health usually collects is:

  1. Name
  2. Email address
  3. Phone number

In most circumstances, Brunswick Health will collect your personal information from you directly through our forms on our website or via your direct email enquiries. 

Purpose of collection

Brunswick Health collects and uses your personal information to contact you for the following purposes:

  • To organise an appointment
  • To notify you of any current specials or offers
  • To send newsletters
  • To send information regarding any changes to the clinic
  • To send links to health articles of interest
  • To conduct online research surveys in order to gather feedback about our site

If you choose not to provide your personal information to us, then we may not have sufficient information to provide some or all of our services to you.

How we disclose your personal information

Except as set forth in this Privacy Policy or as specifically agreed to by you, Brunswick Health will not disclose any Personally Identifiable or Personal Health Information it gathers from you, except in the following circumstances:

  • to comply with valid legal requirements such as but not exclusive to subpoenas or court orders.
  • in special cases, such as a physical threat to you or others.

How we protect your personal information

Brunswick Health uses every reasonable endeavour to protect your personal information against misuse, interference, loss, unauthorised access, modification and disclosure. We have processes and procedures in place to assist in the protection of electronic and hard copy personal information. 

Access and Correction

You may request reasonable access to your personal information by contacting us at [email protected] Brunswick Health will arrange a suitable time for you to view your personal information. A small fee may be charged to cover any costs associated with the provision of access to you.

If you believe that any of the personal information that we hold about you is inaccurate in any way, you may request us to correct that information. We will use our best endeavours to correct that information as soon as is practicable.

Brunswick Health is not required to give access to your personal information to you to the extent that:

  • giving access to you would be unlawful;
  • denying access is required or authorised by an Australian law or a court/tribunal;
  • illegal or fraudulent activity is suspected;
  • the information relates to existing or anticipated legal proceedings between us and you;
  • giving access to you would prejudice negotiations between us and you;
  • giving access would be likely to prejudice one or more enforcement related activities conducted by, or on behalf of an enforcement body.

Non-Personal Information We Collect – Cookies and Web Beacons

Cookies are very small text files that are stored in your browser when you visit websites. Most websites will assign cookies to every computer that visits their website. They carry pieces of information about how you interact with a website.

Even if you do not register with Brunswick Health, we collect Non-Personal Information about your use of our website via the use of cookies, web beacons and other storage technologies to track certain interactions on our website, such as when you purchase a product, special promotions or subscribe to a newsletter or to collect or receive information about you. We may also use cookies to enable us to provide a more personalised service to you. Cookies also allow Brunswick Health to statistically monitor how many people are using our website, how many people open our emails and for what purposes these actions are being taken

Cookies are also used to facilitate a user’s log-in, as navigation aides and as session timers, but not to retain Personal Health Information about you.

You can modify your browser settings to decline cookies or disable cookies that are already stored on your computer. If you do this, our website may not function properly but you do not have to accept our Cookies in order to use our site. We do not link Non-Personal Information from Cookies to Personally Identifiable Information without your permission.

Data that is collected using Facebook tools is usually not identifiable by us. 

The Brunswick Health website contains links to other sites. Once you enter another website (whether through an advertisement, service, or content link), Brunswick Health is not responsible for the privacy practices of such other sites. We advise you to review the privacy statements of each and every web website you visit.

While you may use some of the functionality of Brunswick Health’s website without registration, many of the specific tools and services on our website require registration. If you use our website without registering, the only information we collect will be Non-Personal Information using Cookies. If you choose to become a member of our website, we require a limited amount of Personally Identifiable Information, such as your name, phone number and email address.

Privacy Concerns

If you wish to make a complaint about the way your personal information has been managed by us, please do not hesitate to contact us at Brunswick Health. We will respond to your complaint as soon as we can and use our best efforts to ensure that your complaint is resolved to your satisfaction.

This privacy policy may change from time to time without notice to you. Please check this privacy policy when visiting the Brunswick Health website to ensure that you are familiar with any changes made to it. Your continued use of the Brunswick Health website subsequent to any changes to our privacy policy indicates your acceptance of changes made.


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