Progressive Health Care With Compassion
(03) 9380 8099

1/68 Melville Road, Brunswick Melbourne

Returns, Terms & Conditions

 

 

RETURNS

You can shop with confidence knowing you can return your purchase if you change your mind. We will provide an exchange or refund if:

  • You have proof of purchase 
  • You purchased the product in the last 14 days; and
  • The product is in its original condition with all original packaging and labels and the product has not been washed, worn or used
  • The product’s security seal is intact, unbroken (supplements & herbs)
  • It is NOT a sale item
  • Is NOT a medical-grade compression garment ~ As our compression garments are medical-grade, once the packaging is removed and items handled, they cannot be returned due to health regulations prohibiting cross-contamination 
  • Is NOT a Gift Card
  • Is NOT personal care item that for hygiene reasons, cannot be exchanged or refunded such as a pillow

 

The benefits given to you under our `change of mind` returns policy are in addition to other rights and remedies under the Australian Consumer Law.

Postage charges on returns are not refundable unless it is being returned under a Warranty Claim.

Please do not send your purchase back to the manufacturer.

 

Warranty Claims

We will honour our obligations under the Australian Consumer Law and provide you with an exchange, refund or compensation if an item has a major issue.

This is when the item:

  • is faulty
  • is unsafe
  • is significantly different from the description or sample shown on our website
  • does not do what we said it would or what you ordered

For all warranty claims, we reserve the right to assess the condition and age of any returned goods prior to offering any exchange or refund. Proof of purchase must also be provided.

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, returns are credited in the manner in which they were originally paid, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us a photo of the defect or damage with an explanation to [email protected] We will contact you once we have completed our assessment. We do NOT refund worn-out garments or garments that have sustained aggressive wear. Like all material products, they have a  limited lifespan and will need to be replaced once worn out.

Shipping
To return your product, you should mail your product once advised by us to do so to: Brunswick Health 68 Melville Road Brunswick VIC, 3055.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Brunswick Health (Site).

PERSONAL INFORMATION WE COLLECT

When you visit the Brunswick Health Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store–you can read more about how WooCommerce uses your Personal Information here: https://www.woocommerce.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by clicking on these links.:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
You have the right to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at [email protected]

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS
The Site is not intended for individuals under the age of 18 years.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:

Brunswick Health 68 Melville Road Brunswick VIC, 3055.