Terms and conditions

Brunswick Health operates as a service entity, providing facilities and administrative support to independent health practitioners. We do not employ or partner with the practitioners who use our facilities. The relationship is closer to landlord and tenant.

Every practitioner here is an independent contractor operating under their own business name and ABN, with full autonomy over their clinical practice and operations. Each holds their own professional indemnity insurance and carries their own medico-legal accountability.

Brunswick Health does not influence or control the clinical services practitioners provide, and is not responsible for treatment outcomes. We provide the space and the administrative tools.

Content on this website is general in nature and provided for information purposes. It is not a substitute for a clinical assessment or for health advice specific to you. See our disclaimer for more detail.

Appointments can be booked online, by phone, or in person through Brunswick Health's administrative team, acting on behalf of your chosen practitioner.

Please give at least 24 hours' notice to cancel or reschedule. Late cancellations and non-attendance may incur a fee, set by the individual practitioner.

Fees are set per service rather than per practitioner. Everyone practising in a discipline here works to the same published schedule, so a standard consultation costs the same whichever chiropractor, physiotherapist or podiatrist you see. Current fees are published on our fees page.

Anything outside the schedule, a longer appointment, a procedure, orthotics or a product, is quoted before it goes ahead. Late-cancellation and non-attendance fees are set by the individual practitioner.

Payment is made at the time of service through Brunswick Health's administrative team, unless you have arranged otherwise with your practitioner. We accept cash, credit and debit cards, and electronic transfer.

Our administrative team can process claims with most health funds on the spot, and can submit Medicare claims where you hold a valid GP Chronic Condition Management Plan.

You are responsible for understanding your own level of cover. Any discrepancy in what you are rebated is a matter between you, your fund or Medicare, and your practitioner.

Products sold through our shop are supplied subject to availability. We try to keep pricing and stock information accurate, but errors happen, if something you have ordered turns out to be unavailable or incorrectly priced we will contact you before taking payment or fulfilling the order. Payment is by credit or debit card, processed securely by our payment provider, or by direct bank transfer, and orders paid by transfer are held until the funds arrive and are matched to your order reference. Delivery options and costs are shown at checkout, and some items are collection only.

If you are not satisfied with your experience at an appointment, tell us within 7 days and the fee for that appointment is refunded. The guarantee covers the standard of service, not the outcome of treatment, and it does not cover products, supplements or testing. Full terms are on our satisfaction guarantee page.

Our refund policy forms part of these terms.

By purchasing products through Brunswick Health you agree not to initiate a chargeback once goods have been delivered, except where the law requires otherwise. This does not affect your statutory rights under the Australian Consumer Law, which cannot be excluded by agreement.

It is your responsibility to give your practitioner accurate and complete information about your health. Incomplete or inaccurate information can materially affect the care you receive and, in some cases, its safety.

Tell your practitioner about any change in your condition, medications or treatment, including anything prescribed elsewhere.

Your privacy is protected by law. See our privacy policy for how personal information is collected, used and protected, and for how to access, correct or complain about it.

Outcomes and recovery timeframes vary from person to person, depending on your condition, your history and how your body responds to treatment. No practitioner here guarantees a particular outcome, recovery time or result.

Brunswick Health provides facilities and administrative support and is not liable for direct, indirect, incidental or consequential loss arising from services provided by the independent practitioners who use those facilities.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded.

The content of this website, including text, images and logos, is owned by or licensed to Courtney Pty Ltd and is protected by copyright. You may view and print content for your own personal, non-commercial use, but you may not reproduce, republish or distribute it without our prior written permission.

These terms are governed by the laws of Victoria, Australia, and any dispute relating to them is subject to the jurisdiction of the courts of Victoria.

We may update these terms from time to time. Changes take effect as soon as they are posted on this page, and the date the terms last changed is shown at the top.

Questions about these terms can be directed to us on (03) 9380 8099 or through our contact page.