Fees and opening hours

Medicare covers allied health only through a GP Chronic Condition Management Plan — the scheme previously called EPC. Your GP arranges it, and it covers up to 5 sessions per calendar year across chiropractic, physiotherapy and podiatry combined, not 5 each.

The rebate is $63.40 per eligible session as at July 2026, at the same rate for all three services. It does not cover the full fee, so there is still a gap to pay. Bulk billing is not available. The rebate is paid to your bank account within 1–2 business days of the appointment.

We claim to Medicare on the day. One thing worth knowing: if your GP has not registered the plan correctly, Medicare will not pay the rebate, and that is between you, your GP and Medicare rather than something the clinic can fix. Ask your GP to confirm the plan is lodged before your appointment.

More on care plan claiming

Practitioners here are registered with all major funds. If your policy has extras cover for the service, bring your card and claim on the spot through HICAPS — you pay the gap only, with nothing to claim back afterwards.

The item codes above are the ones your fund will ask for. Quote the code for the service you are booking and your fund will tell you what your own policy pays back, in about a minute, on the number on the back of your card. Funds only discuss a policy with the member named on it, so that call is yours to make rather than one the clinic can make for you — until the claim goes through the terminal, the exact figure sits between you and your fund.

Two exceptions worth repeating: colonic irrigation cannot be claimed at all, and naturopathy is included on some extras policies but not others.

Logos shown are examples. Claiming works the same way with any fund your practitioner is registered with — ask at the front desk if you are not sure about yours.

WorkSafe and TAC claims are accepted for physiotherapy, chiropractic and podiatry. Treatment needs to be approved by your case manager before a course is booked, and that approval is specific to the injury on the claim — a different area of the body needs its own approval.

Bring to the first appointment:

• ✓Your claim number and the date of injury.
• ✓The area of injury the claim covers.
• ✓Your case manager's name and contact details.

These treatments are paid for in full on the day of service and the invoice is submitted for reimbursement — they are not bulk billed.

Department of Veterans' Affairs consultations are bulk billed when you attend the clinic, provided you bring your GP's DVA referral form and DVA has advised you that your claim is approved.

• ✓Gold card — treatment for any condition.
• ✓White card — treatment for the conditions DVA has specified.

Your GP's referral is usually valid for twelve months, and DVA is billed directly, so there is nothing to pay at the counter and nothing to claim back. There is no fixed limit on visits — treatment continues while it is clinically justified.

Massage is not covered by DVA. If DVA declines to pay because a claim has finished or is incomplete, the account is payable within 14 days.

How your plan is managed decides whether a practitioner here can treat you.

• ✓Self-managed — you pay the practitioner at the time of treatment and claim it back through your plan.
• ✓Plan-managed — your plan manager is invoiced and reimburses the practitioner.
• —Agency-managed — most practitioners here are not NDIS-registered, so agency-managed plans generally cannot be treated. Ring the clinic and we will tell you where you stand before you book.

No referral is needed, but your plan has to include allied health funding and the support has to be reasonable and necessary under that plan. There is no fixed limit on visits — it depends on your plan and the funds in it. Funding cannot be backdated to before your plan started, so book once it is active.

If you have been approved through My Aged Care(opens in a new tab), physiotherapy and podiatry are funded as clinical supports — the category the government pays for in full, with no contribution from you. No referral is needed. What decides it is your provider approving the treatment and releasing the funds for it.

Support at Home replaced Home Care Packages on 1 November 2025. There are eight ongoing classifications, each with its own budget, and the budget is released quarterly rather than as one annual pool. If you were already on a package you moved across automatically, and the government's no worse off principle protects the arrangement you were on.

How it is paid comes down to one email. Arrange the treatment with your Support at Home provider and ask them to email the clinic authorising payment for it:

• ✓With that authorisation in writing — the clinic invoices your provider directly and there is nothing to pay at the counter.
• ✓Without it — you pay on the day as usual and submit the invoice to your provider yourself. Every appointment is receipted with the practitioner, the service and the date a provider needs.

Either way you can book now — the email can follow. How many sessions your budget covers depends on your classification and what else is drawn from it that quarter, and your provider is the one who can tell you, so that conversation is theirs rather than the clinic's.

Book online, or call the clinic on (03) 9380 8099 and reception will find you a time.