Brunswick Health Terms & Conditions

Introduction

Welcome to Brunswick Health. By accessing or using the services listed on our website, you agree to be bound by these Terms and Conditions. Please read them carefully. If you do not agree with any part of these Terms and Conditions, please do not use our services.

 

Services Provided

Brunswick Health operates as a service entity, providing facilities and administrative support to independent health practitioners. Brunswick Health does not employ or partner with any health practitioners using its facilities. Instead, we maintain a “Landlord-Tenant” style relationship, offering practitioners the use of our facilities, treatment rooms, and administrative services. All practitioners who utilise Brunswick Health are independent contractors operating under their own business names and Australian Business Numbers (ABN), and they maintain full autonomy over their professional practices, fees, and operations.

Each practitioner is responsible for their own professional indemnity insurance, patient care, and medico-legal accountability. Brunswick Health does not influence or control the medical or allied health services provided by practitioners, and we are not responsible for any treatment outcomes. We simply provide the space and administrative tools they need to conduct their businesses efficiently.

Appointments and Cancellations

• Booking Appointments: Appointments can be booked online, over the phone, or in person through Brunswick Health’s administrative team, acting on behalf of your selected health practitioner.
• Cancellations: If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice. Late cancellations or no-shows may incur a fee, as per the policy of the individual health practitioner.

 Health Practitioner Fees and Payments

• Consultation Fees: Fees for services are set independently by each health practitioner and may vary for the same type of service between practitioners. Fee details are available on our website or upon request from the relevant practitioner.
• Payment Terms: Payments are to be made to the practitioner via Brunswick Health’s administrative team at the time of service, unless other arrangements have been made with the health practitioner. Accepted forms of payment include cash, credit/debit cards, or electronic transfers.
• Insurance Claims: Our administrative team assists in processing claims with most health insurance providers, but please ensure you are fully informed about your health coverage. Any discrepancies should be addressed between you and your health practitioner.
• No Chargebacks: By purchasing products through Brunswick Health, you agree to our no chargebacks policy. Chargebacks will not be permitted once goods are delivered, except where required by law. This does not affect your statutory rights under Australian Consumer Law.
• Refund Policy: Our refund policy is part of these Terms & Conditions. To view our full refund policy, please Click Here 

Confidentiality and Privacy

Your privacy is protected by law. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

Medical Information

• Accuracy: It is your responsibility to provide accurate and complete medical information to your chosen health practitioner. Inaccurate or incomplete information may impact the quality of care provided.
• Updates: Be sure to inform your practitioner of any changes in your health condition, medications, or treatments.

Liability

• General Disclaimer: Brunswick Health provides facilities and administrative support but is not liable for any direct, indirect, incidental, or consequential damages arising from your use of services provided by independent health practitioners using our facilities.
• No Guarantees: While Brunswick Health ensures a high standard of facility and administrative services, we do not guarantee specific treatment results. All health practitioners working within our facilities operate under their own professional indemnity insurance, and any claims or concerns about your care should be directed to your treating health practitioner. Brunswick Health will assist in ensuring that the practitioner is notified promptly.
• Medical Advice: he information provided on our website is intended for general informational purposes and is not a substitute for professional medical advice. Always consult with your healthcare provider for personalised medical advice.

Use of Website and Online Services

• Content: The content provided on our website is for general informational purposes only and may be updated without notice.
• User Conduct: You agree to use our website and online services only for lawful purposes. Any unlawful, harmful, or disruptive activities are strictly prohibited.

 Intellectual Property

• Ownership: All content on our website, including text, graphics, logos, and images, is the property of Brunswick Health and is protected by copyright and other intellectual property laws.
• Use: You may not reproduce, distribute, or otherwise use any content from our website without our prior written permission.

Amendments to Terms and Conditions

We may update these Terms and Conditions from time to time. The latest version will always be available on our website. By continuing to use our services, you accept any changes made to these Terms and Conditions.

Governing Law

These Terms and Conditions are governed by the laws of Australia. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

 

Thank you for choosing Brunswick Health!
We are dedicated to delivering exceptional support through our facilities and admin services.