Brunswick Health's Privacy Policy

Introduction

We are dedicated to safeguarding your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with Australian privacy laws.

It is important to note that Brunswick Health provides facility and administrative support to independent health practitioners who operate their own businesses within our collective centre. Each practitioner is responsible for their own practice and compliance with privacy laws related to the handling of your personal information. Brunswick Health itself does not provide medical or allied health services.

 

Collection of Personal Information

We collect personal information that is necessary for facilitating the administrative and operational aspects of the health services provided by independent practitioners at Brunswick Health. The types of information we may collect, on behalf of these practitioners, include:

• Personal details: Name, address, date of birth, contact information
• Medical history: Health conditions, treatments received, medications, allergies (as provided by you to your practitioner)
• Financial information: Payment details, insurance information
• Other relevant information: Any other details necessary for your care as required by your health practitioner

How We Collect Information

Personal information is collected in a variety of ways to support both the practitioners working at Brunswick Health and our facility services. We may collect information:

• Directly from you during consultations, over the phone, or through our website when booking appointments or communicating with your practitioner
• From third parties such as your general practitioner or other health providers involved in your care, with your consent
• From insurance companies and other service providers who process claims or payments related to the services provided by your health practitioner

Use of Personal Information

The personal information we collect is used primarily to support the independent health practitioners who operate within Brunswick Health and to manage our administrative duties. Specifically, we use this information to:

• Facilitate your care by enabling independent health practitioners to deliver their services
• Manage bookings, payments, and other administrative functions necessary for the smooth operation of Brunswick Health’s facility
• Communicate with you regarding appointments, treatments, and other services provided by your chosen health practitioner
• Comply with legal and regulatory obligations, where required

Disclosure of Personal Information

We only disclose your personal information where necessary to support the independent practitioners operating within our facility and to meet regulatory requirements. Your information may be disclosed to:

• Healthcare providers involved in your treatment, but only with your explicit consent
• Health insurance companies to process claims and payments, as required
• Regulatory bodies when required by law or legal obligation
• Service providers who assist Brunswick Health with IT support, data storage, and other essential administrative services

Brunswick Health will not disclose your personal information to third parties for marketing purposes without your consent. Each practitioner is responsible for seeking your consent for any disclosures or uses related to their services.

 

Security of Personal Information

We take the privacy and security of your personal information seriously and have implemented reasonable measures to protect it from misuse, loss, or unauthorised access. These protective steps include:

• Secure storage of both physical and electronic records
• Restricted access to personal information, limited to authorised personnel only
• Regular training for all Brunswick Health staff on privacy and data protection
• IT security measures, such as firewalls and encryption, to protect electronic data

Please be aware that health practitioners operating within Brunswick Health are also required to implement their own privacy and security measures to protect your personal information.

 

Access to and Correction of Personal Information

You have the right to access any personal information held by Brunswick Health or your health practitioner and to request corrections if needed. To make such a request, please contact us using the details provided below. 

We will respond to your request within a reasonable timeframe and assist in facilitating access or corrections, working with the relevant health practitioner when necessary.

 

Complaints

If you have concerns about how your personal information is being handled, or if you believe your privacy has been breached, we encourage you to contact us immediately. We take all privacy complaints seriously and will investigate and respond promptly. If your concern relates to a health practitioner’s handling of your personal information, we will assist you in directing your complaint to the appropriate practitioner.

 

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with new legal requirements. Any changes will be reflected in the most current version available on our website. By continuing to use our services, you agree to be bound by the terms of the updated policy.