Your Booking is Confirmed!

What Happens Next?

✅ Confirmation SMS – You’ll receive a confirmation SMS shortly with your appointment details.
❌ Didn’t receive it? Call us on (03) 9380 8099.
📅 Reminder SMS – We’ll send you a reminder the day before your appointment.

If you need to reschedule, please let us know ASAP so we can offer the appointment to someone else.

Appointment Details

📍 Location: 68 Melville Road, Brunswick West, VIC (Between Hope & Victoria Streets)
📅 Date & Time: Your booking details will be in your confirmation SMS.

🔄 If your plans change, call us or visit our Contact Page to reschedule.

How to Prepare for Your Appointment

🕙 Arrive 10 minutes early to complete paperwork.

What to Bring:

📑 Medical reports (if relevant).
👓 Reading glasses (if needed).
💳 Private Health Card (for on-the-spot claims).
📄 WorkCover, TAC, DVA, EPC claims – Bring all relevant documentation, including claim numbers.
🚫 Please note: We do not bulk bill, but we provide itemised receipts to assist with claims & rebates. (See more details below).

What to WEAR:

👕 Wear loose, comfortable clothing – you may be asked to loosen or remove some clothing for examination. Robes are available if needed or requested.

Running on Time ⏳

We value your time and aim to run on schedule. However, occasional delays can occur due to:
📞 Unscheduled emergency appointments
⏳ Late-arriving patients
🩺 Extra time needed for quality care

To help us stay on track:
✔️ Arrive on time.
📞 Call us if you’re running late.
🚗 Allow time for parking, tram delays, and paperwork.
⏰ If you have tight plans after your appointment, let us know in advance.

Payment  Information 

Payment is required on the day:

We accept:
✔️ Cash
✔️ Credit/Debit cards
✔️ Direct deposit

Claims & REBATE  Information 💳

🏥 Private Health Insurance (HICAPS): We can process your claim on the spot via HICAPS. If you have appropriate cover, you will only need to pay the gap on the day. Please bring your private health card to your appointment. We recommend confirming with your insurer which services are covered to avoid any surprises. All our practitioners are registered HICAPS providers. Please note: colonic treatments are not covered by private health insurance.

💳 Medicare (EPC/CDM): Once payment is made in full on the day, we can lodge your claim electronically, and your rebate will be paid directly into the bank account you have registered with Medicare. A valid referral is required.

📄 WorkCover & TAC: Once payment is made in full on the day, we can email your receipt to the insurer on your behalf. Reimbursement is made directly to you by the insurer, subject to claim approval and a valid claim number.

💡 Please note: All rebates are managed by the relevant third party. For questions about your claim or rebate payments, please contact Medicare or your insurer directly.

Cancellation Policy 🚨

❗ 24-hour notice required for rescheduling.
⚠️ Missed appointments will incur a fee.