COVID UPDATE

Q: Can I attend appointments at Brunswick Health?

Yes! providing you are attending a permitted service (see above)

Q: Has Brunswick Health changed its opening hours?

Our opening hours are the same: Monday to Friday 8.45 am to 7.45 pm & Saturday 8.45 am to 5pm. As always, our front desk staff is available to take your calls from 8.45 am.

Q: Can I leave my kilometer restricted zone to come to the clinic?

As Allied Health is considered an essential health service, you are permitted unrestricted access. Meaning, there is no Km limit rule when you attend an appointment at our clinic.

Q: Can I come into the clinic to pick up products?

Yes, this is unrestricted however you may prefer to utilise our click & collect service by prepaying for your products over the phone via credit card.

Q: Do we still have curfew hours?  

Currently, there is no curfew is currently in place.

Q: Can I come in for my usual check-up during snap lockdowns?

No, routine preventative check-ups are not permitted during snap lock-downs as they are not considered essential during this time. Once lockdown ends, all restrictions are lifted.

Q: Can I get a remedial massage or see a colonic hydrotherapist?

View the information above for all permitted categories of health care during snap lockdowns. Once lockdown ends, all restrictions are lifted.

Q: Can I see a naturopath?

Telehealth video or phone consultations are unrestricted, however, face-to-face consultations are restricted only during lockdowns. Once lockdown ends, all restrictions are lifted.

Q: Can I have a telehealth (video or phone) appointment?

Yes, telehealth video or phone consultations are unrestricted for any of our health services.

Q: What am I required to do when I come into the clinic during lockdown?

• We ask you check-in using the clinic’s Q code as this speeds contact tracing considerably.
• Please try to enter the clinic at your appointment time (unless you have to fill out paperwork or have been asked to arrive early).
• Attend on your own unless you require a support person or you are the sole carer of children.
• Follow the current Government directives such as whether you should be wearing a mask or not.
• If you have been in contact with a known COVID case or have any flu-like symptoms please reschedule your appointment until you have received a negative result.
• Use the sanitising stations we provide.
• Maintain social distancing.

Q: Does the clinic have a COVID plan?

Yes, all our front desk staff and practitioners have a copy of our COVID plan covering what to do when should a COVID situation arise. The clinic has been operating normal hours since COVID started without incident of cross-contamination, despite fluctuating COVID case numbers. We remain diligent with our regular disinfecting regime and COVID screening measures to keep our staff and community safe.

Q: What preventative measures are in place at the clinic to mitigate COVID? 

Here is a summary of initiatives currently in place at our practice:

1. Cleaning, Hand Washing, and Sanitisation:

• We are cleaning and sanitising common spaces regularly with hospital-grade viral disinfectant

• Every person before entering and leaving the facility is encouraged to use hand sanitisers provided

• Practitioners are washing hands before seeing each patient, in addition to cleaning all contact surfaces in their rooms with disinfectants

• We have removed all pamphlets, magazines and toys to reduce surfaces and objects being touched

• We have removed items on our reception bench-top.

• All our practitioners have completed the Australian Government’s Online certificate for Infection Control Training – COVID 19

2. Temperature Checks

• We offer infrared non-contact forehead thermometer testing to all consenting patients

• All our practitioners and front desk staff are also temperature tested

3. Wearing Masks during snap lockdowns

• All patients attending appointments are to wear masks when instructed by our Government. One will be provided if you forget to bring one

• All practitioners wear disposal surgical masks during consultations. 

• All reception staff wear disposal surgical masks.

4. Social distancing & wearing masks

• All seating arrangements in the reception area has been altered in keeping with the government request for social distancing (every second chair has been removed)

• When necessary, patients may be moved to a vacant treatment room where they are to wait for their practitioner

• We request that only the patient booked for their appointment attend the clinic unless of course, the patient is a minor, where one adult may accompany them

• We space appointments to avoid clustering in the reception area and to allow ample time for disinfecting

• We ask that you attend your appointments on time to avoid crossover with others who have attended on time

• If you prefer to wait outside or in your car before your appointment, please contact our reception desk so we can advise you when your practitioner is ready for you

• We offer telehealth appointments for Naturopathy

• Virtual appointments can be expanded to other services such as Chiro, Physio & Podiatry where you will have access to professional advice and next-step strategies

5. Rescheduling appointments for those who are unwell or have recently traveled from overseas

• If you have visited a confirmed COVID site  please reschedule your appointment until you receive a negative COVID result and have followed Government directives regarding isolation

• If you have a cold, flu, runny nose, cough, chills, fever or you believe you may be coming down with a respiratory illness, please call the clinic to reschedule your appointment. If you are unwell it is best you stay home for the mandatory 14 days and get tested

• If you have had contact with a person with confirmed COVID-19, it is required you self-isolate for 14 days and get tested. This means you cannot attend an appointment at Brunswick Health Clinic until the 14 days of isolation has concluded, you have no symptoms and you tested negative

• If you have arrived from overseas or had contact with a person who has recently traveled overseas, you are required to self-isolate for 14 days and get tested

• If you develop any respiratory symptoms or fever, call us to reschedule all your appointments until your COVID results are confirmed negative