Change of mind

You can shop with confidence knowing you can return your purchase if you change your mind. We will provide an exchange or refund if:

• You have proof of purchase 
• You purchased the product in the last 14 days; and
• The product is in its original condition with all packaging and labels and has not been washed, worn or used
• The product’s seal is intact, unbroken (supplements & herbs)
• It is NOT a pillow or a medical device such as back supports, braces, medical garments/shoes etc.

For hygiene reasons we do not exchange or refund Pillows or any item that is classified as a “Medical Device” so please ensure you select carefully before purchase. Measure twice and order once!

Returns are credited in the manner in which they were originally paid. Postage charges on returns are not refundable unless it is being returned under a Warranty Claim.

The benefits given to you under our `change of mind` returns policy are in addition to other rights and remedies under the Australian Consumer Law.

Warranty Claims

We will honour our obligations under the Australian Consumer Law and provide you with an exchange, refund or compensation if an item has a major problem. 

This is when the item:

• is faulty
• is unsafe
• is significantly different from the description or sample shown to you
• does not do what we said it would or what you asked for
      
   

For Warranty Claims, proof of purchase is required and we reserve the right to assess the condition and age of any returned goods prior to offering an exchange or refund.